Hosting & Maintenance
We keep your WordPress website up-to-date, healthy and protected from hackers, giving you peace of mind that your precious online storefront, driving your business and your brand, is in safe hands.
Speed up your Website...
The speed of your Website is paramount for a good user experience and also for search engines.
One of our favourite things to do is take a slow, dog of a website, clean it all up, optimise it and get it running like a well-oiled machine. We have taken sites with an ‘F’ speed rating and got them up to an ‘A’ with our super fast hosting, optimised settings, and database cleanup.
Protect and update your Website...
Keeping your website up to date is essential for security and performance. We update weekly, then a human (not software) does a full visual review of your site. We will then diagnose and deal with any update-related issues at no extra cost.
In addition to your weekly updates we monitor your website for security vulnerabilities and apply any critical patches within 24 hours of release.
Secure your Website...
Keeping your site free of malware and preventing hacks is immensely important, so we scan daily for malware, viruses and unauthorised changes to your files or site.
In the unlikely event of an attack on your website, we identify and deal with the problem for you at no extra cost. We keep backups, logs, and have several layers of security.
whilst also giving you
High Speed Hosting
Your Website is only as good as it’s hosting, so we move all of the sites we maintain over to our premium servers to ensure the highest performance and security possible.
The ‘gem’ of our care plan: having a team that cares. You’ll always have someone on hand in an emergency to help get your site back up or running correctly. The best part is that we’ll probably notice and fix any issues before you notice.
Most website owners don’t know if their site is up and running at all times and an unreliable site or one that is down, even for a short period, can result in lost business. We monitor your website 24 hours a day and are notified of any downtime immediately so we can get it fixed for you.
Regular Offsite Backups
We keep daily off-site backups of your WordPress site, so that your website and data are safe, no matter what. We’ll be happy to restore backups whenever necessary at no additional cost.
Improved Email Deliverability
Please take a look at our most frequently asked questions. Still unsure? Then please submit your question below, we’d love to hear from you and will be in touch shortly!
Nope, we hate surprises, especially when it comes to money and we know you don’t either! Everything is incorporated into your monthly fee, including Website migrations when you start and end your plan. There is nothing extra to worry about
Our plans cover the routine maintenance and optimisation of your Website. They do not include web design or development, support relating to specific plugins (unless update-related), third-party email issues, creating new pages, changing images or content or uploading blog posts. We will advise you when you submit your request if it is something that is not covered in your plan.
Our onboarding process is quick and easy, staring with a Zoom call to chat about your website, any issues you’re having and to help us understand where your website and domain is hosted. You will have a dedicated account manager that will oversee the whole process and make it as easy as possible for you.
We would be very sorry to see you go! However, we understand that things change so we don’t lock you in to any contracts or minimum terms, you just need to contact us by email to let us know you want to cancel. We will help make the transition to your new WordPress host as smooth as possible and assist your new host in migrating your website for free. If you pay monthly, your hosting & maintenance will be active until the final day of that month and we will need two weeks notice for a smooth migration. If you pay yearly, any remaining full months will be refunded.
Yes! Super fast premium WordPress hosting is included in our package, as standard. By hosting your website with us you benefit from lots of extra features such as built-in backups, security and plugin updates. It also allows us to make changes and investigate any issues quickly, rather than having access issues to a 3rd party hosting provider.
We’re so confident in our server security and the protection, scans and processes we have in place that we will fix your site for free in the event of a hack. Restoring from the last backup we have if we can’t clean it up. Our regular backups ensure that you lose minimum data and we will do our best to rescue any available orders or bookings placed since the last backup.
We don’t host emails unfortunately, but we’re happy to help get you started with Gmail if you’re just starting out.
We’d love to chat with you and actually insist on it to make sure we are the right fit for each other. Please fill in the contact form below and we will get you booked in.
We love WooCommerce and regularly build Woocmmerce websites. It’s a good idea for high transaction websites to go for our specialised WooCommerce plan.
We have many clients running e-learning and membership sites If you have a high traffic website then we recommend that you go for our second tier plan.
We’ve been working with and maintaining WordPress Websites for over fourteen years and so there’s not much we haven’t seen. We love to troubleshoot and get to the bottom of issues, Kelly in particular is a support ninja and refuses to be beaten! That said, sometimes we may need to find an alternative plugin for you or reach out to third party support, but we’ll still get it fixed for you in the end!
We don’t believe in automated updates as we’ve seen far too many issues from people updating everything all at once. All our updates are done weekly, one by one, by a lovely human who can roll back to the previous version if any issues are found. We also do a full visual review of your key site content, to check nothing has been broken or looks strange – all included in your monthly payment.
We love WordPress, she’s the only girl for us (yes, she’s totally a woman). We love the scalability of WordPress and that your Website can grow with your business. The flexibility and complete control of your website is also a key reason why it’s the only platform we use.
Got a question?
We’d love to hear how we can help you with your website.
My team & I read every message and endeavour to respond in 48 business hours,
Monday – Friday 9:00am-5: 30pm GMT.